Switching your membership is easy.

1. Once you’ve chosen the membership you’d like to switch to, go ahead and purchase it! Click ‘buy now’ and make sure you start your new membership from your existing renewal date by adjusting the ‘contract start date’. If you are unsure of your renewal date, please get in touch.

2. Once the new purchase is complete, contact us using the ‘Request to switch your membership’ button below, to let us know about your switch. We will cancel the existing membership before it renews.

IMPORTANT: If you would like to switch your membership, you must do so before your current renewal date. Once your existing membership auto-renews, we cannot refund the renewed membership period.

Please take note of our staffed hours. If you contact us to switch memberships during staffed hours, the request will take place immediately. If you contact us during unstaffed hours, your request will not take effect until the next staffed period. Any payment processed in the interim cannot be refunded.

Only Direct Debit Memberships can be suspended. If you are on a Fixed Term Membership (Eg: 1, 3, 6 or 12 months) your membership cannot be suspended.

Suspension costs $10 per month for Direct Debit Gym Memberships and $5 per week for Direct Debit Group Training Memberships.

If you need to suspend your direct debit membership, just send us an email using the button below. Please ensure you include a return date, as open-ended suspensions are not possible.

Memberships will recommence automatically on the return date.

We make sure the cancellation process is easy.

Simply fill in the form below, including the reason you are cancelling, and your cancellation will take place immediately if you cancel during a staffed period or, if you contact us during an unstaffed period, your cancellation will active during the next staffed period.

Please take note of our staffed hours. If you contact us to cancel your membership during staffed hours, the request will take place immediately. If you contact us during unstaffed hours, your request will not take effect until the next staffed period. Any payment processed in the interim cannot be refunded.

Unfortunately, no. We do everything we can to make sure you are aware of the nature of your auto-renewal, including the renewal date. This includes outlining the process in the ‘key points’ of each membership, as well as including the process in our membership agreement that you agreed to when signing up.

Depending on your contact preferences, we will also email, text message and sometimes even call you in the lead up to your renewal date. Regardless of these measures, it ultimately remains the responsibility of the member to monitor the status of their membership and associated renewal dates.

We also ensure switching, suspending and cancelling your membership is a quick and simple process that can be performed at any stage throughout your membership, simply by sending us an email.

As a result, for the sake of consistency and fairness, we cannot refund memberships that have already auto-renewed.